At Pharmacon.in, we aim to deliver healthcare and wellness products safely, securely, and on time. Since we deal in medical, wellness, and personal care products, we follow strict quality, safety, and regulatory standards during shipping and delivery.

This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered across India.

Pharmacon.in delivers to most locations across India, subject to serviceability, courier availability, and regulatory requirements.

Additionally, for remote or far-away areas where private courier services are unavailable, we ship orders through Indian Post Office services to ensure wider reach.

+ We process orders within 1–2 working days after order confirmation.
+ Prescription-based orders are processed only after successful prescription verification.
+ Orders placed on Sundays or public holidays are processed on the next working day.

Generally, we deliver orders within 3–7 working days, depending on:

+ Delivery location
+ Product availability
+ Courier partner serviceability

However, delivery timelines may vary during festivals, extreme weather conditions, or unforeseen logistical disruptions.

+ Shipping charges, if applicable, are clearly displayed at checkout.
+ Free shipping offers are applied on selected products or on order values of Rs. 500 and above.
+ Any additional charges for remote area delivery are communicated in advance.

+ Prescription medicines are shipped only after validating a valid doctor’s prescription.
+ We strictly comply with the Drugs & Cosmetics Act, 1940, AYUSH guidelines, and other applicable Indian laws.
+ Orders violating regulatory norms may be cancelled before shipment.

To ensure product safety and privacy, we:
+ Use secure and tamper-proof packaging.
+ Maintain discreet packaging for sexual health products.
+ Follow hygiene and handling standards suitable for medical and wellness products.

Once your order is shipped:
+ you will receive tracking details via SMS, Whatsapp or email.
+ You can also track on visiting our website on this link Track Order.

Occasionally, deliveries may get delayed due to:

+ Incorrect or incomplete address details.
+ Customer unavailability at the delivery location.
+ Force majeure events or courier partner delays.

In such cases, our support team assists you with resolution.

If an order returns to us due to:

+ Incorrect address.
+ Failed delivery attempts.
+ Refusal to accept delivery.

Then, re-shipping may incur additional charges, or the order may be cancelled as per our Returns & Refunds.

Customers must ensure:

+ Correct delivery address.
+ Valid contact number.
+ Accurate PIN code.

Incorrect details may result in delivery failure or delays, for which Pharmacon.in holds no liability.