At Pharmacon.in, our Returns & Refunds Policy satisfies customers as our top priority. Since we deal in healthcare, wellness, and medical products, we follow strict quality, hygiene, and regulatory standards while processing returns and refunds.

This Returns & Refunds Policy explains the conditions under which returns, replacements, or refunds apply.

Primarily, Pharmacon.in offers a trusted online health and wellness platform that provides authentic products across Allopathy, Ayurveda, Homoeopathy, Siddha, Unani, Herbs & Minerals, Beauty Care, Personal Care, Nutraceuticals, Medical Devices, Sexual Health products, and Chikitsa-related items.

Due to the sensitive nature of medical and wellness products, we do not accept returns on all items; however, we assist customers in genuine cases, as outlined below.

For safety, hygiene, and regulatory reasons, we do not accept returns or refunds for the following categories once delivered:

+ Prescription medicines (Allopathy, Homoeopathy, Ayurveda, Siddha, Unani)
+ Opened, used, or partially consumed products
+ Sexual health products
+ Nutraceuticals and supplements
+ Herbs & mineral formulations
+ Personal care and beauty products
+ Products without original packaging, labels, or seals
+ Items damaged due to improper handling after delivery

We accept returns or replacements only in the following cases:

+ Wrong product delivered
+ Damaged or broken product at the time of delivery
+ Expired product delivered
+ Missing items in the order

Customers must notify us within 48 hours of delivery with clear images or videos of the issue.

To initiate a return or replacement:

+ Contact our support team at support@pharmacon.in or call on +91 797 333 8009
+ Share your order ID, product details, and issue description.
+ Attach clear photos or videos as proof.
+ Our team will review and respond within 2–3 working days.

If approved, we will arrange:

+ A replacement, or
+ A refund, as applicable

Refund Method
+ Approved refunds are processed to the original payment method.
+ In some cases, refunds may be issued as store credit.

Refund Timeline
+ Refunds are processed within 7–10 working days after approval.
+ Bank processing time may vary depending on your payment provider.

+ Orders can be cancelled before shipment only.
+ Once dispatched, cancellation is not possible.
+ Prescription-based orders cannot be cancelled once verified.

Pharmacon.in does not encourage self-medication or misuse of pharmaceutical products. Buyer should consult to our qualified healthcare practitioner before using any medicine or treatment.

Pharmacon.in operates in compliance with:

+ Drugs & Cosmetics Act, 1940
+ AYUSH guidelines
+ FSSAI regulations
+ Consumer Protection Act, India

We reserve the right to deny returns or refunds that violate regulatory or safety norms.